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Business Meeting

Example Program - Business Coaching

10 sessions

This program is designed for:

  1. Organization (organizational intervention);

  2. Employees (individual interventions and / or by departments or working groups) and

  3. Managers (individual sessions).

Organizational & individual plan

Meeting 1

  • Presentation of the program and the services offered,

  • Identifying difficulties (problems) at the organizational level,

  • Identifying barriers to communication and hierarchical relationships between employees,

  • Achieving the psychological profile of employees and management.

Sitting 3-5

Organizational :

  • Change design;

  • Change planning;

  • Organizational evaluation:

- the evaluation can be spread over 2-5 sessions, depending on the number of employees.

-evaluation is performed:

a) in the form of a semi-structured interview,

b) application of vocational and personality questionnaires.

Individual :

  • Psychoeducation - types of personalities.

  • Strategies for approaching, communicating and relating to difficult personalities, depending on their personality profile.

  • Emotional management:

-identifying one's emotions,

-identifying the emotional reactions of others,

-control of one's own emotions (emotional management strategies),

-changing the emotional mood of the interlocutor (from positive emotions to negative emotions).

7 + 8 meeting

Organizational :

  • Organizational learning through trainings, group activities (according to the GANT diagram in the organizational intervention plan),

  • Organizational management or

  • Individual counseling with employees selected by the manager / managers.

Individual :

  • Increasing the ability to detect disguised behavior and

  • Building the skills of behavioral analysis of gestures, tics, body posture, etc. (Body language & facial microexpressions),

  • Identifying individual difficulties and overcoming personal blockages.

Meeting 2

Discussing the action plan at organizational and / or individual level. Depending on the option chosen, the process will be as follows:

Organizational :

  • Carrying out the organizational diagnosis in order to:

a) knowledge and

b) intervention.

  • Determining the type of diagnosis:

a) problem-based diagnosis,

b) subsystem-centered diagnosis,

c) diagnosis of organizational crises,

d) diagnosis of macrosystems.

Individual :

  • Assessing one's personality profile,

  • Identify the accentuated personality traits of those around you, from the organizational environment, as well as from personal life.

Meeting 6

Organizational :

  • Discuss the intervention plan, the results obtained from the evaluation and the implementation of the change.

Individual :

  • Development of negotiation techniques according to the personality profile of the interlocutor.

9 + 10 meeting

Organizational :

  • Monitoring and evaluating change.

  • Establishing a new intervention, depending on the evolution of the organizational change process.

Individual :

  • Personal Development,

  • Assessment of change and development of a toolkit for "crisis" situations.

Business Meeting

For Managers

Plan - 10 sessions

  1. Types of personalities. What do we need to know about them? (duration: 2 h)

  • Psychoeducation - types of personalities.

  • Strategies for approaching, communicating and relating to personalities, depending on their personality profile.


Why do you want?

  • Because you interact and talk to so many people,

  • Because it helps you in business: you know people, how not to be manipulated, but how to manipulate (to your advantage),

  • How to please yourself in front of the other person so that you get what you want,

  • Adapts the speech to the personality profile of the interlocutor,

  • People are different and have different needs (motivate different things),

  • We have different realities because the situations we face are passed through our thinking filter. ​




2. Personality: Who am I and who do I want to become? (duration: 2 h)


  • Assessing one's personality profile:

    • It is done by interview (during the meeting, duration: 1 h) and completing two personality questionnaires.


  • Setting SMART goals:

    • These goals are set based on the changes you want to make to your personality structure (personality restructuring).

    • For example, if you want to increase your “narcissism” by reducing your level of empathy, concern for others, and increasing your self-confidence, then start with what is pre-existing in your personality structure and add the missing pieces or increase your abilities. , are minimal.


  • Change of personality according to the objectives set:

    • This involves: 1. Restructuring the cognitive patterns that prevent you from being who you want to be; 2. Behavioral change (changing your attitude towards a) you, b) those around you, c) the world, d) work and productivity, conscientiousness, commitment, etc.).

    • Personality restructuring is NOT done in one sitting, but over time, because sometimes it can be quite difficult to change very well-established patterns, existing from childhood, with new ones.


3. What are emotions and how can they be controlled (duration: 4-5 h, divided into 2 days)


  • Psychoeducation of emotions (what they are and how they appear; duration: between 50 - 60 minutes):

    • What exactly are emotions?

    • How they are born / how they appear;

    • Basic emotions: 1. Sadness and agony, 2. Anger, 3. Surprise, 4. Fear, 5. Disgust and contempt, 6. Positive emotions;

    • Forms of manifestation / emotional reactions specific to each emotion;

    • Corresponding facial microexpressions;

    • The difference between "emotions" and "feelings".


  • Identify your own emotions and feelings (duration: 30 min.):

    • Identifying your own emotions can be the most difficult part of the module because we have been taught that displaying emotions is a sign of weakness. Thus, our learned tendency is to ignore our own emotions or to "get over it" when, in fact, we only hide them in the unconscious of our minds, where they can come out whenever they want - here we no longer have control over them.

    • What kind of situations make us have emotional reactions: a physical event, a social interaction, remembering or imagining an event / situation, discussing situations that had a strong emotional impact, reliving (physically or imaginary) an event.

      • Situations that cause us to experience emotional reactions differ from person to person because we are different, and our life experiences are different.

      • We also can't choose the emotions we feel. They are activated by specific factors. However, we can choose how to respond to the emotions we feel - how to react.

    • You will find that ordinary life situations do not only trigger an emotion, but a mix - a cocktail of emotions. To simplify things, I will create your emotional map so that it is much easier and faster to identify which emotion is present.

      • To make this map, I will need an hour, maybe two, which means I will give it to you at the next meeting.


  • Identify the emotional reactions of others:​

    • Starting with Paul Eckman's (1950) study of universal emotions and associated facial microexpressions, I will teach you how to quickly and correctly identify the emotions of others by analyzing facial microexpressions:

      • Each emotion is expressed, at the facial level, by the involuntary movement / trembling of specific facial muscles, a movement that occurs spontaneously, involuntarily, lasting 1/2 of a second. This is universally true. ​


  • Control of one's emotions (emotional management strategies, duration: 50 min)

    • To be the master of your own emotions, first of all, you need to know 3 things:

  1. How to increase your tolerance for frustration (stop being annoyed by small things, stop being annoyed by idiots and incompetents, stop having so much work, say “no” more often, be more zen);

  2. Postponing the emotional response (being aware of situations that trigger negative emotions such as anger, sadness, etc., being aware of how you feel at that moment and postponing, for a few minutes or hours, the expression of that emotion);

  3. To live the emotion in a safe and secure environment (it is important to live the emotions when they appear. If not, they end up in the unconscious, and from there, you have no control over them. , from where you can control them). That means choosing a place that makes you feel comfortable, safe, a place to be alone and feel free to express that emotion - hit, break, paint, dance, cry, work, call a friend , do whatever you feel, be free!

    • Second, I'll teach you emotional management strategies - in short, what to do when you're in a situation:

      • Tense,

      • Stressful,

      • Crisis,

      • When an injustice happened to you,

      • When you receive too many requests,

      • When everyone wants something from you and you're just one,

      • When you have too many deadlines and you don't have enough time,

      • When you worry,

      • When you want to be alone, but you can't,

      • When you get angry in traffic,

      • When the people you work with aren't doing their job well or doing well,

      • When your expectations don't come true,

      • When the universe doesn't seem to care about you,

      • When you have a bad day

      • When arguing with your spouse before an important meeting,

      • When you go through a financial crisis, etc.


  • Changing the emotional mood of the person (from positive emotions to negative emotions, duration: 50 min.):

    • Emotional Intelligence (EQ) - what is it, what does it help, what does it help me with?

    • Personality profiles (in short) - each type of accentuated personality feels and expresses emotions differently (for example, dramatic-emotional vs. anxious-fearful).

    • Active Listening - Listening Techniques

    • Detachment from one's own beliefs, values and ideas, in order to accept and understand the interlocutor's way of thinking - strategies to empathize with the interlocutor.

    • Interlocutor validation.

    • Get out of print - generate cognitive intrigue.


Why do you want?

  • Good emotional management helps you to be calm, cool and calculated in all stressful or conflicting situations,

  • There are many advantages to controlling your emotions: the interlocutor will not know what you are thinking ("surprise element"),

  • Those around you will not be able to find your vulnerabilities (what you like, what bothers you, what annoys you, etc.)

  • You will be more zen and relaxed even in crisis situations.




4. Let's get into people's minds! (duration: 1 h)


  • Communication - if you know the process of a communication, you will be able to get the result you want. Otherwise, all you have to do is react to what is said. ​


  • How do people think? ​


  • How do people interpret what you say? (duration: 10 min.)​

    • The ability to notice the nonverbal elements of communication is the first step in understanding the thought process behind them. ​


  • Representation systems (duration: 20 min, 5 min for each representation system):

    • People think in all 3 types of representation systems, but, as a rule, we use there is only one main one for each of us: visual, auditory, tactile-kinesthetic 

    • In addition to different representation systems, we also have different intensities (different sensory thresholds)​​


Why do you want?

A businessman communicates daily, interacts daily with different categories of people. For this reason, it is important that what you communicate is exactly what you want to say.

Think of public figures in politics whose speech contains interpretable (often subjective) messages. What do you think about them?

Think about what your meetings will be like from now on. How will you feel when your message is perfectly understood by everyone?




5. The power of words

  • Intention, purpose and result;​

  • How faithfully does your language render your experience?

  • What is your thinking pattern?

  • Learn to learn with the help of metaphors;

  • Is there a congruence between what you say and what you do?




6. Negotiation techniques for "difficult" people (duration: 2 h)

  • Communication models,

  • Identify your communication style,

  • Identify your communication channel (visual, auditory, tactile-kinesthetic),

  • Information filters (language, memory, time, etc.)

  • Calibrate your communication style based on your interlocutor profile,

  • Matching the negotiation style with the personality of the interlocutor.



  • To succeed in any win-win negotiation,

  • Because it helps you get what you want, without nerves and without stress,

  • Because the best business people know how to "put the problem".




7. Spy the lie - detection of disguised behavior

  • Building the skills of behavioral analysis of gestures, tics, body posture, etc.  



8. Personal development. What keeps us from getting better? (duration: 3-4 h)

  • Fear of failure,

  • Exaggerated perfectionism,

  • The need for control,

  • Incompetent employees,

  • Anger Management,

  • Burnout,

  • Idiot collaborators,

  • Problems at home, etc.


Why do you want?

Sometimes it can be extremely difficult to categorize your life: work, home, personal life, hobbies, friends, etc. It can be just as difficult to leave problems in a category, for example, at work, in the drawer of your mind called "job." The phenomenon of "merging" occurs. That is, thoughts, worries, problems, nerves, stress in one category can end up in another category and so, sometimes, you are a "pack of nerves" and no one and nothing comes into your favor.

Also, in the interaction with "idiots" it can be very difficult not to get angry…

But all these are, in fact, self-imposed barriers that 1. Prevent you from achieving your goals and 2. Create a psychological discomfort for you.

What if all this did not exist or was at a minimum? Your life would be much more "zen", right?

What was the last thing or situation that made you happy?



9. Leadership & mentoring



10. Influence and persuasion

  • Are you a confident person?

  • Sensory information;

  • Pacing;

  • Leading;

  • Anchoring.


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